Some parts take longer to get than others. If your opener is an older model and the circuit board has failed, we may not have that exact board on the truck, and getting the right one can take a few days depending on the manufacturer. We'll tell you that up front instead of promising same-day when it isn't realistic.
We work across a wide radius - from Bull Run four miles out to Catlett nineteen miles away - which means drive time is part of scheduling a call, especially during a cold snap when everyone's spring decides to go at once. If you're closer to us, in Chantilly itself or just outside it, we can usually turn a call around faster than if you're out past Middleburg or The Plains.
Call 15717016142 if your door won't open, won't close, or is making a noise that worries you. We'll ask a few questions on the phone - the age of the door if you know it, whether it's one spring or two, whether the opener still runs - and that helps us bring the right parts the first time instead of a second trip.